If your merchandise was damaged during shipping, please contact a customer service representative by calling toll free 1-866-600-3244 to arrange for your item to be returned by UPS at no cost to you.

Items returned for a refund must be sent to:

MedCenter Systems, LLC
Attn: Customer Service
10179 Commerce Park Drive
Cincinnati, Ohio 45246

Items returned must be accompanied by the original sales reciept within 30 days from the purchase date. After 30 days from the purchase date an exchange or repair will be offered depending on the condition of the item and at the discretion of the company. Please note that we refund the full price of the item and sales tax if applicable. Shipping charges are NOT refunded.

If you purchased your product on a credit card, you will receive a refund on the same card.

Refunds or exchanges will not be given on the following:
1) Items that have been personalized
2) Items that have been discounted

**We personally guarantee the internal mechanism of all watches sold against manufacturer's defects. Our Dakota REQ Vibe watches are guaranteed for ten years (unless otherwise noted). Watches returned under our warranty will be repaired by our service technicians at no charge to our customer. External parts such as crystals, cases, stem and crowns or bands are not covered under this warranty unless found to have a manufacturer's defect. Watches found to be abused or misused, at the discretion of the Company, are not covered under the new watch warranty.

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